IT Help Desk Intern: Build Systems & Support

Wilson Logistics; Strafford (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

Wilson Logistics is seeking an entry-level IT Help Desk professional to join our team in Missouri. You will respond to user requests, troubleshoot problems, and help maintain computer systems across the organization.

You will set up computers, printers, phones, and assist with PC performance upgrades while collaborating with the IT department on current projects. Some after-hours work and weekend availability are required.

Qualifications

• Working toward IT/Computer degree or relevant field.
• 6 months related experience preferred.
• Highly organized and able to work independently with little direction.
• Excellent verbal and written communication skills.
• Solid skills in Windows, Microsoft Office and other Windows-based software.
• Experience with ConnectWise Automate (LabTech), O365, iCloud, PowerShell, Batch Files, SSMS, SSRS, or MS SQL a plus.

Responsibilities

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Set up computers/monitors and printers.
• Diagnose and fix login/startup issues.
• Set up phones/voicemail and assist with other devices.
• Perform minor repairs and coordinate other servicing needs.
• Assist IT on projects and with PC performance rebuilds/upgrades.
• Some after-hours and weekend activities are expected.

Skills

Windows OS

Office Suite

PowerShell

Communication

Education

IT/Computer degree or relevant field

Tools

ConnectWise Automate

Office 365

SQL Server

Job description

Wilson Logistics is seeking an entry-level IT Help Desk professional to join our team in Missouri. You will respond to user requests, troubleshoot problems, and help maintain computer systems across the organization.

You will set up computers, printers, phones, and assist with PC performance upgrades while collaborating with the IT department on current projects. Some after-hours work and weekend availability are required.