IT Help Desk & Field Support Technician

State-of-Missour; Springfield (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

State of Missouri is seeking a Client Support Technician to provide professional and technical support to clients, primarily for the Department of Natural Resources, with potential to support other agencies. The role requires understanding issues and resolving within CTS standards, and may include travel to state offices.

Responsibilities include hardware and software/application support, hardware deployment, inventory management, and handling help desk tickets.

Qualifications

• Associates degree plus 0–3 years IT support experience.
• Substitutions may be allowed.
• Background check required.

Responsibilities

• Provide professional and technical client support.
• Hardware and software/application support.
• Hardware deployment and equipment inventory.
• Handle help desk tickets and prioritize requests.
• Communicate with customers, peers, vendors, and management.
• Travel to state offices as needed.

Skills

Customer service

Desktop support

Active Directory

VPN

BitLocker

Windows OS

Education

Associates degree

Tools

Remote software tools

Active Directory

Job description

State of Missouri is seeking a Client Support Technician to provide professional and technical support to clients, primarily for the Department of Natural Resources, with potential to support other agencies. The role requires understanding issues and resolving within CTS standards, and may include travel to state offices.

Responsibilities include hardware and software/application support, hardware deployment, inventory management, and handling help desk tickets.