Client Technology Support Specialist

State of Missouri; Poplar Bluff (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

State of Missouri is seeking a Client Support Technician to provide professional and technical support to clients, including hardware and software troubleshooting, deployment, and inventory management. The role requires effective communication with customers, peers, vendors, and management by phone, email, and in person.

The position emphasizes strong customer service, documentation, and teamwork, with travel to other state offices in the area and frequent interaction with IT teams.

Qualifications

• Typical qualifications: Associates degree and 0-3 years of information technology support experience.

Responsibilities

• Provide professional and technical support to clients.
• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Work with other ITSD functional teams.
• Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person.
• Ability to understand client needs and technical requirements and implement solutions.
• Ability to identify and resolve various software issues.
• Ability to respond to changing schedules and priorities.
• Ability to collaborate with co-workers and other professionals.
• Exceptional customer service skills and documentation skills.
• Knowledge/experience in the desktop support area.
• Experience with Microsoft Operating Systems and Applications, Active Directory, remote software tools, hardware support, VPN and Bitlocker.
• Ability to work well independently and as part of the team.
• Adequate typing skills.
• Ability to lift computer and printer equipment up to 50lbs.
• Ability to safely use ladders up to 12 feet in height. This includes proper set up, stability maintenance and adherence to safety protocols.
• Ability to travel, operate a motor vehicle and maintain a valid driver's license.

Skills

Customer service

Communication

Desktop support

Active Directory

VPN

BitLocker

Hardware support

Documentation

Typing skills

Teamwork

Education

Associates degree

Tools

Remote software tools

Job description

State of Missouri is seeking a Client Support Technician to provide professional and technical support to clients, including hardware and software troubleshooting, deployment, and inventory management. The role requires effective communication with customers, peers, vendors, and management by phone, email, and in person.

The position emphasizes strong customer service, documentation, and teamwork, with travel to other state offices in the area and frequent interaction with IT teams.