Entry-Level IT Support Desk Specialist (MFA & Identity)

Insight Global; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading IT support company in Charlotte, NC is seeking a Support Desk Specialist to provide first-level IT support in a high-volume call center environment. The ideal candidate will have experience in customer service and be comfortable handling approximately 35 calls daily. This role emphasizes professionalism and accurate documentation of support activities in a ticketing system. Strong communication skills and attention to detail are essential for success in this role.

Qualifications

• 1+ years of experience in a customer service role.
• Comfortable handling high-calls volume in a call center environment.
• Proficient in documenting interactions accurately.

Responsibilities

• Provide IT phone support including identity verification and MFA credential updates.
• Handle an average call volume of ~35 calls per day.
• Document all support activities in the ticketing system.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Job description

A leading IT support company in Charlotte, NC is seeking a Support Desk Specialist to provide first-level IT support in a high-volume call center environment. The ideal candidate will have experience in customer service and be comfortable handling approximately 35 calls daily. This role emphasizes professionalism and accurate documentation of support activities in a ticketing system. Strong communication skills and attention to detail are essential for success in this role.