IT Service Desk Analyst I - Onsite Support & Troubleshooter

CrossCountry Mortgage, LLC; Charlotte (NC); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation plan

Robust benefits package

Employee assistance program

Wellness program

Résumé du poste

A leading mortgage lending firm in Charlotte, NC seeks an IT Service Desk Analyst I to provide technical support for various devices. Responsibilities include troubleshooting hardware, VPN, and VoIP issues, along with maintaining support ticketing systems. The ideal candidate will hold an associate degree in computer science or have equivalent experience, possess relevant certifications, and demonstrate effective communication skills. A robust benefits package is offered.

Qualifications

• Associate degree in computer science or 2 years’ equivalent work experience, preferred.
• At least 2 years’ providing direct support to employees or customers.
• A+, Net+, or similar certification.

Responsabilités

• Provide onsite, in-person technical support to all employees via support ticketing.
• Ensure that all support requests are tracked within the ticketing system.
• Diagnose and resolve hardware, VPN, VoIP, and connectivity issues.

Connaissances

Effective Communications Skills

Familiarity supporting Mac OS X

Direct support to employees or customers

Formation

Associate degree in computer science or equivalent work experience

Outils

Ticketing system experience

A+, Net+ certification

Description du poste

A leading mortgage lending firm in Charlotte, NC seeks an IT Service Desk Analyst I to provide technical support for various devices. Responsibilities include troubleshooting hardware, VPN, and VoIP issues, along with maintaining support ticketing systems. The ideal candidate will hold an associate degree in computer science or have equivalent experience, possess relevant certifications, and demonstrate effective communication skills. A robust benefits package is offered.