IT Service Desk Analyst I - Onsite Support & Troubleshooter

CrossCountry Mortgage, LLC; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation plan

Robust benefits package

Employee assistance program

Wellness program

Job summary

A leading mortgage lending firm in Charlotte, NC seeks an IT Service Desk Analyst I to provide technical support for various devices. Responsibilities include troubleshooting hardware, VPN, and VoIP issues, along with maintaining support ticketing systems. The ideal candidate will hold an associate degree in computer science or have equivalent experience, possess relevant certifications, and demonstrate effective communication skills. A robust benefits package is offered.

Qualifications

• Associate degree in computer science or 2 years’ equivalent work experience, preferred.
• At least 2 years’ providing direct support to employees or customers.
• A+, Net+, or similar certification.

Responsibilities

• Provide onsite, in-person technical support to all employees via support ticketing.
• Ensure that all support requests are tracked within the ticketing system.
• Diagnose and resolve hardware, VPN, VoIP, and connectivity issues.

Skills

Effective Communications Skills

Familiarity supporting Mac OS X

Direct support to employees or customers

Education

Associate degree in computer science or equivalent work experience

Tools

Ticketing system experience

A+, Net+ certification

Job description

A leading mortgage lending firm in Charlotte, NC seeks an IT Service Desk Analyst I to provide technical support for various devices. Responsibilities include troubleshooting hardware, VPN, and VoIP issues, along with maintaining support ticketing systems. The ideal candidate will hold an associate degree in computer science or have equivalent experience, possess relevant certifications, and demonstrate effective communication skills. A robust benefits package is offered.