Entry Level IT Specialist

Insight Global; St. Louis (MO); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

A support service provider in St. Louis is seeking a Support Desk Specialist to deliver first-level IT support in a high-volume call center. The role emphasizes identity verification, password resets, and MFA support while ensuring exceptional customer service. Successful candidates will excel in handling around 35 calls per day, with a strong focus on effective communication and meticulous documentation of all interactions. Join a team dedicated to maintaining a professional support environment.

Qualificações

• Comfortable handling frequent inbound calls.
• Ability to document interactions accurately.
• Experience in IT support preferred.

Responsabilidades

• Provide IT phone support.
• Handle identity verification and resets.
• Accurately document all support activity.
• Document all support activity in the ticketing system
• Follow Level 1 Help Desk procedures and troubleshooting steps
• Escalate issues appropriately while maintaining ownership of customer experience
• Maintain calm, professional communication in a fast-paced environment

Conhecimentos

Customer service

Verbal communication

Written communication

Attention to detail

Descrição da oferta de emprego

The Support Desk Specialist will provide first‑level IT support to internal end users in a high‑volume call center environment. This role is heavily focused on identity verification, password resets, account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable handling frequent inbound calls and documenting all interactions accurately in a ticketing system.

Responsibilities

• Provide IT phone support including:
• Identity verification
• MFA credential registration and updates
• Handle an average call volume of ~35 calls per day
• Accurately document all support activity in the ticketing system
• Follow Level 1 Help Desk documentation and apply troubleshooting steps in real time
• Escalate issues as appropriate while maintaining ownership of customer experience
• Professional and effective verbal and written communication
• Ability to remain calm and composed in a fast‑paced, high‑volume environment
• Strong attention to detail (grammar, spelling, punctuation)