Entry Level IT Specialist

Insight Global; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

A support service provider in St. Louis is seeking a Support Desk Specialist to deliver first-level IT support in a high-volume call center. The role emphasizes identity verification, password resets, and MFA support while ensuring exceptional customer service. Successful candidates will excel in handling around 35 calls per day, with a strong focus on effective communication and meticulous documentation of all interactions. Join a team dedicated to maintaining a professional support environment.

Qualifications

• Comfortable handling frequent inbound calls.
• Ability to document interactions accurately.
• Experience in IT support preferred.

Responsibilities

• Provide IT phone support.
• Handle identity verification and resets.
• Accurately document all support activity.
• Document all support activity in the ticketing system
• Follow Level 1 Help Desk procedures and troubleshooting steps
• Escalate issues appropriately while maintaining ownership of customer experience
• Maintain calm, professional communication in a fast-paced environment

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Job description

The Support Desk Specialist will provide first‑level IT support to internal end users in a high‑volume call center environment. This role is heavily focused on identity verification, password resets, account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable handling frequent inbound calls and documenting all interactions accurately in a ticketing system.

Responsibilities

• Provide IT phone support including:
• Identity verification
• MFA credential registration and updates
• Handle an average call volume of ~35 calls per day
• Accurately document all support activity in the ticketing system
• Follow Level 1 Help Desk documentation and apply troubleshooting steps in real time
• Escalate issues as appropriate while maintaining ownership of customer experience
• Professional and effective verbal and written communication
• Ability to remain calm and composed in a fast‑paced, high‑volume environment
• Strong attention to detail (grammar, spelling, punctuation)