Entry-Level IT Support Desk Specialist (MFA & Identity)

Insight Global; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

A support service provider in St. Louis is seeking a Support Desk Specialist to deliver first-level IT support in a high-volume call center. The role emphasizes identity verification, password resets, and MFA support while ensuring exceptional customer service. Successful candidates will excel in handling around 35 calls per day, with a strong focus on effective communication and meticulous documentation of all interactions. Join a team dedicated to maintaining a professional support environment.

Qualifications

• Comfortable handling frequent inbound calls.
• Ability to document interactions accurately.
• Experience in IT support preferred.

Responsibilities

• Provide IT phone support.
• Handle identity verification and resets.
• Accurately document all support activity.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Job description

A support service provider in St. Louis is seeking a Support Desk Specialist to deliver first-level IT support in a high-volume call center. The role emphasizes identity verification, password resets, and MFA support while ensuring exceptional customer service. Successful candidates will excel in handling around 35 calls per day, with a strong focus on effective communication and meticulous documentation of all interactions. Join a team dedicated to maintaining a professional support environment.