Enterprise Desktop Support Specialist I

Washington University in St. Louis; St. Louis (MO); Sur place; USD 32 000 - 50 000; Plein temps

Avantages offerts par ce poste

Vacation days

Holidays

Health insurance

Transit pass

Tuition assistance

Résumé du poste

Washington University in St. Louis is seeking a desktop support specialist to provide Tier 1 assistance for desktop systems to staff, faculty, and students. The role covers OS software, hardware, and networking in a fast-paced university service desk environment.

Under moderate supervision, you will handle tickets, document resolutions, and assist with projects like upgrades and system administration. A positive customer service approach is essential.

Qualifications

• High school diploma or equivalent.
• 2 years of desktop support in an enterprise environment.
• No specific certification required.

Responsabilités

• Provide Tier 1 desktop and service desk support for OS, software, hardware, and networking.
• Respond to and escalate tickets; document support steps.
• Assist with system upgrades, integration, and administration tasks.

Connaissances

Customer service

Written communication

Verbal communication

Prioritization

System administration

System upgrades

Documentation

Formation

Associate degree

High school diploma or equivalent

Description du poste

Washington University in St. Louis is seeking a desktop support specialist to provide Tier 1 assistance for desktop systems to staff, faculty, and students. The role covers OS software, hardware, and networking in a fast-paced university service desk environment.

Under moderate supervision, you will handle tickets, document resolutions, and assist with projects like upgrades and system administration. A positive customer service approach is essential.