Information Technology Help Desk Technician

MAU Workforce Solutions; Augusta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

MAU Workforce Solutions in Augusta, GA is seeking a Help Desk Technician to join our IT team. This entry‑level role provides hands‑on experience in a professional IT environment and supports employees with account access, software applications, Microsoft technologies, and troubleshooting.

You will learn IT service management practices, work with Microsoft 365 and Active Directory, and grow into more advanced IT support roles as you gain experience.

Qualifications

• High School Diploma or GED.
• 1–2 years of Help Desk/IT Support experience or relevant IT degree with internship/lab hands‑on coursework.
• Strong customer service and communication skills.
• Basic understanding of Windows operating systems.
• Proficiency with Microsoft Office applications.
• Strong problem‑solving and troubleshooting skills.
• Ability to learn new technologies quickly and manage multiple priorities.

Responsibilities

• Serve as the first point of contact for employee technology and system support requests.
• Troubleshoot issues related to software, applications, employee portals, and account access.
• Assist employees with password resets, account recovery, and system navigation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Escalate complex issues to IT support teams when necessary.
• Follow up with users to ensure issues are resolved and service expectations are met.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Adaptability

Learn new technologies

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Active Directory

Azure Active Directory

Ticketing systems

Job description

Are you looking to build a long-term career in Information Technology?

Help Desk Technician

MAU is seeking a Help Desk Technician to join our IT team. This is an excellent opportunity for individuals who are passionate about technology and customer support and want to gain hands‑on experience in a professional IT environment.

Whether you have 1-2 years of help desk experience or recently completed an Associate's or Bachelor's degree in an IT‑related field with internship or hands‑on coursework experience, this role provides the foundation to develop your technical skills and grow your career.

In this position, you'll support employees with account access, software applications, Microsoft technologies, and technical troubleshooting while gaining exposure to enterprise IT systems and support processes.

What You'll Do

• Serve as the first point of contact for employee technology and system support requests.
• Troubleshoot issues related to software, applications, employee portals, and account access.
• Assist employees with password resets, account recovery, and system navigation.
• Document support requests, resolutions, and troubleshooting steps within the ticketing system.
• Escalate complex technical issues to appropriate IT support teams when necessary.
• Follow up with users to ensure issues are resolved and service expectations are met.
• Support Microsoft‑based environments, including Microsoft 365 and Active Directory.
• Assist with administrative tasks related to employee systems, phone services, and timekeeping platforms.
• Learn and apply IT service management best practices while contributing to continuous process improvement.
• Build technical expertise through hands‑on experience with enterprise technology systems.

Why This Role is Great for Early‑Career IT Professionals

• Entry‑level opportunity with career growth potential.
• Gain real‑world experience supporting enterprise technology systems.
• Develop troubleshooting and technical support skills.
• Exposure to Microsoft 365, Active Directory, Azure Active Directory, and IT service management practices.
• Work alongside experienced IT professionals in a collaborative environment.
• Clear path for advancement into more technical IT support and infrastructure roles.

Qualifications

Required

• High School Diploma or GED.
• One of the following:
• 1-2 years of Help Desk, IT Support, Service Desk, Technical Support, or related experience; OR
• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field with relevant internship, lab, project, or hands‑on coursework experience.
• Strong customer service and communication skills.
• Basic understanding of Windows operating systems.
• Proficiency with Microsoft Office applications.
• Strong problem‑solving and troubleshooting skills.
• Ability to learn new technologies quickly.
• Ability to manage multiple priorities in a fast‑paced environment.

Preferred

• Experience working with ticketing systems or IT service management tools.
• Exposure to:
• Microsoft 365 Administration
• Active Directory
• User account administration
• Password and access management
• Typing proficiency of 40+ WPM.

What Success Looks Like

The ideal candidate is:

• Curious about technology and eager to learn.
• Patient and professional when helping users.
• Organized and detail‑oriented.
• A strong communicator who enjoys solving problems.
• Motivated to grow into advanced IT support and technical roles.

This position can lead to roles such as:

• Systems Administrator
• Process Technician

This position is based in a professional office environment and works closely with employees across the organization to provide technical support and exceptional customer service.

Physical Demands

This role routinely uses standard office equipment such as computers and phones continuously for at least 9 hours per day with an hour mid‑day break.

IT Help Desk Technicians frequently:

• Sit for at least 8 hours per day.
• Repeat the same movements.
• Use hands to handle, control, or feel objects, tools, or controls.

Travel

Travel is not expected for this position.

EEO Statement

AA/EOE/Vet/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.