Entry-Level IT Help Desk & Desktop Support

Kforce Inc

Tracy (CA)

On-site

USD 55,000 - 75,000

Full time

37 hours ago

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Benefits offered by this job

Medical/dental/vision insurance

HSA

FSA

401(k)

Life insurance

Disability insurance

Additional disability & ADD insurance

Job summary

Kforce has a client in Tracy, CA seeking an Information Technology Support Specialist to provide Level 1 IT support for both corporate office employees and distribution center users. The role focuses on daily IT operations, troubleshooting, hardware/software requests, and timely ticket resolution, with growth opportunities in a collaborative environment.

The position requires 0-2 years of IT support experience, on-site work five days per week, strong customer service, and the ability to travel

Qualifications

0-2 years IT support experience (internship acceptable).
Onsite five days per week; strong customer service mindset.
Able to travel between Tracy and Emeryville locations as needed.
Coachable, eager to learn quickly and apply feedback.

Responsibilities

Provide Level 1 Help Desk and desktop support in a Windows environment
Troubleshoot hardware, software, laptop, and user access issues
Support corporate office employees and distribution center personnel
Manage and resolve support tickets while maintaining strong communication with end users
Escalate more complex issues to higher-level support teams as needed
Assist with hardware deployments, laptop setups, and routine IT requests
Maintain excellent customer service and follow-through on support requests
Travel between Tracy and Emeryville locations as needed