Secure IT Service Desk – Level I Tech Support

Kaimetrix; Fort Belvoir (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Roth retirement plan with employer matching

Annual education reimbursement for approved training and certifications

Job summary

Kaimetrix is seeking an IT Service Desk Specialist – Level I to serve as the first point of contact for technical support in a mission-critical environment. The successful candidate will troubleshoot and resolve hardware and software issues while maintaining a high standard of customer service.

Qualifications include at least 2 years of technical support experience and certifications like CompTIA A+. Kaimetrix offers a comprehensive benefits package and values continuous improvement in a supportive culture.

Qualifications

• Minimum of 2 years of progressive experience in technical support or IT service desk roles.
• Associate of Arts (AA), Associate of Applied Science (AAS), military training, or equivalent experience.
• Advanced Certification such as CompTIA A+, CompTIA Security+.

Responsibilities

• Troubleshoot, diagnose, and resolve technical problems related to client-level hardware and software.
• Follow established organizational processes and procedures for incident resolution.
• Serve as the first point of contact for customer support requests and provide timely assistance.
• Manage and maintain a ticketing system to log, track, and document all support requests.
• Provide clear and effective communication to customers throughout the support process.
• Ensure accurate documentation of incidents, troubleshooting steps, and resolutions.
• Support consistent and reliable delivery of IT services in alignment with operational requirements.

Skills

Technical support

Troubleshooting

Customer service

Education

Associate of Arts (AA) or Associate of Applied Science (AAS)

Tools

Ticketing system

CompTIA A+

CompTIA Security+

Job description

Kaimetrix is seeking an IT Service Desk Specialist – Level I to serve as the first point of contact for technical support in a mission-critical environment. The successful candidate will troubleshoot and resolve hardware and software issues while maintaining a high standard of customer service.

Qualifications include at least 2 years of technical support experience and certifications like CompTIA A+. Kaimetrix offers a comprehensive benefits package and values continuous improvement in a supportive culture.