Onsite IT Support Specialist — Helpdesk Pro

Triple Crown; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Triple Crown is hiring an IT Support Specialist I in California to provide first-level technical support across the organization. You will handle end-user hardware, software, and enterprise applications, acting as the first contact for IT requests and escalating complex issues to senior staff as needed.

The role reports to the IT Lead and ensures timely resolution of issues, onboarding/offboarding activities, and maintenance of IT services.

Qualifications

• Associate degree in information technology, computer science, or related field preferred.
• 0–2 years of IT help desk/desktop support experience.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Basic knowledge of Active Directory and Entra ID; 365 administration and password management.
• Familiarity with IT ticketing systems (Spiceworks, Jira Service Management, Freshservice).
• Basic networking concepts (Wi-Fi, TCP/IP, VPN, printers).
• CompTIA A+ or Microsoft Fundamentals preferred but not required.
• Excellent customer service, communication, and ability to work across all levels of the organization.

Responsibilities

• Serve as first point of contact for employee IT support requests via ticketing, email, phone, or in-person.
• Resolve common hardware, software, printer, mobile device, and network issues.
• Image, deploy, and recover endpoint devices; onboard/offboard users and provision accounts.
• Assist with Microsoft 365 administration (Outlook, Teams, OneDrive).
• Document issues, resolutions, and SOPs; maintain knowledge articles and training materials.
• Support office tech setup, conference rooms, printers, and audiovisual systems.
• Occasionally perform after-hours support during deployments or upgrades.

Skills

Windows 10/11

Microsoft 365

IT support

Customer service

Communication

Teamwork

Security awareness

Education

Associate degree in IT/CS or equivalent

Tools

Spiceworks

Jira Service Management

Freshservice

Job description

Triple Crown is hiring an IT Support Specialist I in California to provide first-level technical support across the organization. You will handle end-user hardware, software, and enterprise applications, acting as the first contact for IT requests and escalating complex issues to senior staff as needed.

The role reports to the IT Lead and ensures timely resolution of issues, onboarding/offboarding activities, and maintenance of IT services.