End-User IT Support Specialist

Kforce Inc; Oakland (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Kforce Inc. in Oakland, CA is seeking an experienced IT Analyst to join the End User Support team on a contract basis.

You will serve as a key onsite support resource, delivering hands-on technical support to employees and ensuring a seamless end-user experience across various technologies. The ideal candidate has 2+ years of corporate IT support, can troubleshoot hardware, software, and conference room tech, and work independently with minimal ramp-up time.

Qualifications

• 2+ years of end-user, desktop support, or IT support experience.
• Experience supporting Windows and Mac environments.
• Experience imaging, deploying, and troubleshooting end-user devices.
• Ability to support onboarding and offboarding activities.
• Experience supporting conference room technology, preferably Zoom Rooms.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently in an onsite environment with minimal supervision.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees in a fast-paced corporate environment.
• Troubleshoot and resolve hardware, software, printer, peripheral, and connectivity issues.
• Deliver both onsite and remote support as needed.
• Configure, image, deploy, and maintain laptops and other end-user devices.
• Support user account lifecycle management, including onboarding and offboarding processes.
• Deprovision and prepare devices for reassignment or disposal.
• Assist with troubleshooting and support of Zoom conference room technology.
• Provide walk-up support and serve as a primary IT contact for office employees.
• Manage support requests through the ticketing system while maintaining accurate documentation.
• Partner with internal IT teams to elevate and resolve complex technical issues.
• Ensure a high level of customer service and professionalism in all end-user interactions.
• Assist with device inventory management and equipment tracking.

Skills

Troubleshooting

Customer service

Communication

Independent work

Tools

Jamf

Microsoft Intune

Okta

MDM tools

Job description

Kforce Inc. in Oakland, CA is seeking an experienced IT Analyst to join the End User Support team on a contract basis.

You will serve as a key onsite support resource, delivering hands-on technical support to employees and ensuring a seamless end-user experience across various technologies. The ideal candidate has 2+ years of corporate IT support, can troubleshoot hardware, software, and conference room tech, and work independently with minimal ramp-up time.