Entry-Level Call Center Support Specialist

Valor Intelligent Processing, LLC.; Tampa (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid training

Health benefits

Advancement opportunities

Casual dress code

Paid time off

Job summary

ValorVIP in Tampa is seeking entry-level Customer Service Representatives to support inbound customer service. You will handle inquiries, troubleshoot disputes, process payments, and assist callers with process-related questions on-site at the ValorVIP office.

Prior contact center experience isn’t required; paid training and advancement opportunities are offered alongside a full benefits package. Candidates should be highly reliable with strong communication skills and a willingness to learn on

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problems solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Communication skills

Typing 20+ wpm

Education

High school diploma

Tools

Microsoft Office

Job description

ValorVIP in Tampa is seeking entry-level Customer Service Representatives to support inbound customer service. You will handle inquiries, troubleshoot disputes, process payments, and assist callers with process-related questions on-site at the ValorVIP office.

Prior contact center experience isn’t required; paid training and advancement opportunities are offered alongside a full benefits package. Candidates should be highly reliable with strong communication skills and a willingness to learn on