Entry-Level Help Desk Technician — On-Site IT Support

GAMA-1 Technologies; Silver Spring (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

GAMA-1 Technologies is seeking an entry-level Help Desk Technician I to be the first point of contact for IT support. You will assist end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an on-site work environment.

This role is ideal for individuals with foundational IT skills and a strong commitment to customer service. You will work with a collaborative support team to maintain uninterrupted business operations through efficient

Responsibilities

• Serve as first point of contact for technical support.
• Assist end-users in person, by phone, and electronically.
• Troubleshoot hardware, software, network, and peripheral issues.
• Document work thoroughly and escalate when necessary.

Job description

GAMA-1 Technologies is seeking an entry-level Help Desk Technician I to be the first point of contact for IT support. You will assist end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an on-site work environment.

This role is ideal for individuals with foundational IT skills and a strong commitment to customer service. You will work with a collaborative support team to maintain uninterrupted business operations through efficient