Entry-Level IT Support Technician | Service Desk

Think Tech Advisors; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Profit sharing

OT eligibility

Job summary

ThinkTech is a Managed IT Services Provider delivering secure and efficient technology solutions. We are seeking a Service Desk Technician I to provide first-level technical support for our clients and act as the initial contact for service requests.

The role fits someone who enjoys helping people, solving problems, and building a career in IT support. You will learn across a wide range of technologies and client environments, with opportunities to grow within the team.

Qualifications

• Foundational IT knowledge from hands-on support, coursework or certifications.
• Strong customer service and communication skills for non-technical users.

Responsibilities

• Serve as the first point of contact for client service requests by phone and ticket system.
• Troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business apps.
• Assist with user onboarding, account administration, software installation and routine support requests.
• Resolve issues whenever possible and escalate more complex problems appropriately.
• Document work performed and maintain accurate ticket records in ConnectWise.
• Collaborate with teammates to deliver a consistent client experience.

Skills

Customer service

Troubleshooting

Communication

Documentation

Onsite support

Education

IT coursework/certifications

Tools

Windows OS

Microsoft 365

Printers

Networking basics

Job description

ThinkTech is a Managed IT Services Provider delivering secure and efficient technology solutions. We are seeking a Service Desk Technician I to provide first-level technical support for our clients and act as the initial contact for service requests.

The role fits someone who enjoys helping people, solving problems, and building a career in IT support. You will learn across a wide range of technologies and client environments, with opportunities to grow within the team.