IT Support Technician - Frontline Help Desk (On-Site)

First Bank; Carmi (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan

Competitive salary

Job summary

First Bank is seeking an IT Help Desk Technician to provide frontline technical support for employees and help manage its technology environment. The role covers hardware, software, peripherals, and network-related issues, with duties including imaging, deployment, and escalation where needed.

The position is entry-level, with opportunities to learn across IT operations. It offers a competitive salary, medical insurance, a 401K retirement plan, and other benefits, with local travel between

Qualifications

• Entry-level position; prior IT experience not required.
• Associate degree in information technology or related field preferred.
• Relevant entry-level IT certifications beneficial but not required.

Responsibilities

• Provides frontline technical support for employee hardware, software, peripherals, telephones, and other technology issues.
• Images, configures, deploys, replaces, troubleshoots, and repairs desktop and laptop computers.
• Maintains accurate technology equipment inventory records.
• Installs and troubleshoots software, printers, scanners, monitors, docks, and other computer peripherals.
• Creates and maintains technical documentation, troubleshooting procedures, and knowledgebase articles.

Skills

Problem solving

Troubleshooting

Customer service

Windows basics

Communication skills

Documentation

Teamwork

Learning ability

Education

Associate degree in IT

Job description

First Bank is seeking an IT Help Desk Technician to provide frontline technical support for employees and help manage its technology environment. The role covers hardware, software, peripherals, and network-related issues, with duties including imaging, deployment, and escalation where needed.

The position is entry-level, with opportunities to learn across IT operations. It offers a competitive salary, medical insurance, a 401K retirement plan, and other benefits, with local travel between