Help Desk Technician I

GAMA-1 Technologies; Silver Spring (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

GAMA-1 Technologies is seeking an entry-level Help Desk Technician I to be the first point of contact for IT support. You will assist end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an on-site work environment.

This role is ideal for individuals with foundational IT skills and a strong commitment to customer service. You will work with a collaborative support team to maintain uninterrupted business operations through efficient

Responsibilities

• Serve as first point of contact for technical support.
• Assist end-users in person, by phone, and electronically.
• Troubleshoot hardware, software, network, and peripheral issues.
• Document work thoroughly and escalate when necessary.

Job description

About the Opportunity

The Help Desk Technician I will serve as a first point of contact for technical support, assisting end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an

The Help Desk Technician I will serve as a first point of contact for technical support, assisting end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an on-site work environment. This entry-level position is well suited for individuals with foundational IT skills and a strong commitment to customer service. Working as part of a collaborative support team, the Help Desk Technician I will help maintain uninterrupted business operations through efficient, consistent, and timely issue resolution.

Success in this role looks like resolving user issues accurately and promptly, documenting work thoroughly, and knowing when to escal