On-Site IT Support Technician – Level 1

Ginkgo; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off & holidays

401(k) with match and stock options

Parental leave

Job summary

Ginkgo Residential LLC is seeking a Level 1 Help Desk Technician to be the frontline IT support for our Charlotte office. The role involves resolving hardware, software, and network issues for employees and external clients, with on-site visits at least once a week.

You will work in a team environment at our corporate office in Uptown Charlotte, perform post-visit follow-ups, and maintain thorough documentation in the ticketing system.

Qualifications

• Experience in technical support or related field is advantageous.
• Proficiency with Windows 11 operating system.
• Experience with writing/using basic scripting languages such as PowerShell is preferred.
• Strong troubleshooting skills to diagnose and resolve hardware and software issues.
• Excellent communication and customer service skills to explain technical concepts clearly.

Responsibilities

• Respond to support requests via phone, email, and ticketing system.
• Provide timely assistance or escalate issues as needed.
• Diagnose hardware/software issues and apply effective solutions to minimize downtime.
• Perform on-site visits to client locations at least weekly and report to the Corporate Office when not onsite.
• Collaborate with IT team and participate in meetings to drive IT projects and improvements.
• Maintain detailed records of all support activities in the ticketing system.

Skills

Customer service

Troubleshooting

Communication

Ticketing system

Remote/onsite support

Tools

Windows 11

PowerShell

Active Directory

Office 365

Job description

Ginkgo Residential LLC is seeking a Level 1 Help Desk Technician to be the frontline IT support for our Charlotte office. The role involves resolving hardware, software, and network issues for employees and external clients, with on-site visits at least once a week.

You will work in a team environment at our corporate office in Uptown Charlotte, perform post-visit follow-ups, and maintain thorough documentation in the ticketing system.