Entry-Level Global Ops Center Tech — Madison, WI

Epic; Neenah (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Epic is based just outside Madison, Wisconsin, with relocation to the area required for this position. You will help maintain business continuity across Epic's campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center.

You will work with internal teams and emergency services to respond to incidents, restore normal operations quickly, and support a safe environment.

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses when disruptions occur and help restore normal operations quickly.

Skills

Situational awareness

Communication skills

Coordination abilities

Work under pressure

Security operations

Emergency response

Shift flexibility

US work authorization

Relocation to Madison

COVID-19 vaccination

Job description

Epic is based just outside Madison, Wisconsin, with relocation to the area required for this position. You will help maintain business continuity across Epic's campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center.

You will work with internal teams and emergency services to respond to incidents, restore normal operations quickly, and support a safe environment.