Entry-Level Financial Services Support Specialist

Russell Tobin; Columbus (OH); Hybride; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Dental and vision plans

401(k) retirement

Life & disability insurance

Employee assistance program

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Employee discounts

Résumé du poste

Russell Tobin is hiring a Customer Support Representative in Columbus, OH for a leading financial services firm. Pay rate is $18/hr to $19.17/hr, with 4–5 weeks of fully remote training and a transition to a hybrid schedule (3 days in-office, 2 days remote) after six months.

Responsibilities include handling brokerage account inquiries, assisting with Brokerage Cash Management products, and supporting online account access via website and mobile app.

Qualifications

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic, team-oriented financial services environment.
• Ability to learn new systems, processes, and financial products quickly.

Responsabilités

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Connaissances

Customer service

Communication skills

Multitasking

Learning ability

Formation

College degree

Description du poste

Russell Tobin is hiring a Customer Support Representative in Columbus, OH for a leading financial services firm. Pay rate is $18/hr to $19.17/hr, with 4–5 weeks of fully remote training and a transition to a hybrid schedule (3 days in-office, 2 days remote) after six months.

Responsibilities include handling brokerage account inquiries, assisting with Brokerage Cash Management products, and supporting online account access via website and mobile app.