Call Center Representative

Russell Tobin; Columbus (OH); Hybrid; USD 26,174; Part time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Job summary

A staffing and recruiting agency is seeking a Customer Support Representative in Columbus, OH. This entry-level position offers remote training before transitioning to a hybrid schedule. Responsibilities include handling inbound calls and assisting clients with inquiries related to Cash Management products. Benefits include comprehensive healthcare coverage and various employee discounts.

Qualifications

• Entry-level position with a focus on customer service and communication skills.
• Ability to handle a high volume of calls and learn new tools quickly.

Responsibilities

• Handle a high volume of inbound calls.
• Assist clients with Cash Management products and general inquiries.
• Deliver customer service while meeting performance metrics.

Skills

Customer service

Effective communication

Adaptability

Job description

Job Title: Customer Support Representative

Location: Columbus, OH

Pay Rate: $19/hour

Schedule: Start remotely with 4–5 weeks of training, then transition to full in-office work for hands-on experience and team collaboration. After 6 months, enjoy a hybrid schedule (3 days in-office, 2 days remote).

Responsibilities:

• Handle a high volume of inbound calls.
• Assist clients with Cash Management products, online/mobile access, and general inquiries.
• Deliver top-tier customer service while meeting performance metrics.
• Learn and adapt quickly to new tools and processes.
• Work collaboratively with teammates to ensure client satisfaction.

Benefits Info: Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Russell Tobin is an equal opportunities employer and welcomes applications from all qualified candidates.