Customer Service Associate

Russell Tobin; Columbus (OH); Hybrid; USD 35,894 - 43,871; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Legal support

Employee discounts with preferred vendors

Job summary

A financial services provider is seeking a Customer Support Representative in Columbus, OH. The ideal candidate will assist clients with brokerage accounts, handle inquiries, and provide top-notch customer service. The role requires strong communication skills and the ability to multi-task. This position offers a hybrid work schedule after training, with extensive benefits including healthcare, a 401(k), and other employee perks.

Qualifications

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multi-task while maintaining attention to detail.
• Comfortable working in a dynamic, team-oriented financial service center.

Responsibilities

• Respond to incoming calls regarding brokerage accounts.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access.
• Handle general account inquiries and service-related requests.
• Maintain high service standards and achieve performance goals.
• Collaborate with team members and adapt to changes.

Skills

Strong communication

Customer service skills

Multi-tasking

Attention to detail

Education

College degree or contact center experience

Job description

Job Title: Customer Support Representative

Location: Columbus, OH

Pay Rate: $19.17/hour

Work Schedule:

Remote Training: 4–5 weeks of fully remote training

In-Office: 5 days per week after training

Hybrid Schedule: After 6 months, transition to 3 days in-office and 2 days remote

Key Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism
• Assist clients with Brokerage Cash Management products and services
• Support customers with online account access, website navigation, and mobile app usage
• Handle general account inquiries, financial questions, and service-related requests
• Maintain high service standards and achieve performance goals in a fast-paced environment
• Collaborate with team members and adapt quickly to process or system changes

Qualifications

• College degree or previous contact center experience
• Strong communication and customer service skills
• Ability to multi-task while maintaining attention to detail
• Comfortable working in a dynamic, team-oriented financial service center

Benefits

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.