Bank Customer Advocate - Remote Training Potential

Russell Tobin; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

Russell Tobin is seeking a Bank Representative in Columbus, OH for a contract (W-2) position at 40 hours per week. The pay rate ranges from $19.00 to $20.00 per hour, depending on experience, with onsite attendance and potential for hybrid arrangements after training.

The role focuses on assisting customers with banking inquiries, account questions, and financial service needs, requiring strong communication and customer-service skills.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to navigate computer systems while communicating with customers.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Handle inbound customer calls and respond to banking-related inquiries.
• Assist customers with account information, transactions, and general banking questions.
• Provide accurate information regarding banking products, services, and procedures.
• Identify customer needs and resolve issues professionally and efficiently.
• Document customer interactions and maintain accurate records.
• Follow established banking policies, procedures, and confidentiality requirements.
• Escalate complex issues to the appropriate department when necessary.
• Deliver excellent customer service in a fast-paced environment.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Organizational skills

Job description

Russell Tobin is seeking a Bank Representative in Columbus, OH for a contract (W-2) position at 40 hours per week. The pay rate ranges from $19.00 to $20.00 per hour, depending on experience, with onsite attendance and potential for hybrid arrangements after training.

The role focuses on assisting customers with banking inquiries, account questions, and financial service needs, requiring strong communication and customer-service skills.