Senior Customer Support Specialist - Financial Services, Hybrid

Russell Tobin; Columbus (OH); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Employee discounts

Job summary

Russell Tobin is seeking a Senior Customer Support/Account Rep to handle incoming calls related to cash management products, online services, and general financial inquiries in Columbus, OH. The role includes remote onboarding, then in-office work, and after six months a hybrid schedule.

The ideal candidate will have a college degree or prior contact center experience, excellent communication skills, and the ability to multitask in a fast-paced financial services environment.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast-paced, team-oriented environment.
• Multi-tasking and adjusting quickly to changes in a busy financial service center.

Skills

Phone support

Team player

Communication skills

Multitasking

Education

Bachelor's degree

Job description

Russell Tobin is seeking a Senior Customer Support/Account Rep to handle incoming calls related to cash management products, online services, and general financial inquiries in Columbus, OH. The role includes remote onboarding, then in-office work, and after six months a hybrid schedule.

The ideal candidate will have a college degree or prior contact center experience, excellent communication skills, and the ability to multitask in a fast-paced financial services environment.