Entry-Level Customer Support – Finance (Remote Training)

Russell Tobin; South Jordan (UT); Hybrid; USD 29,000 - 30,000; Full time

Job summary

Russell Tobin is hiring a Customer Support Representative in South Jordan, UT. The role offers $21/hr to $21.99/hr with 4–5 weeks of remote training and a six-month transition to a hybrid schedule (3 days in-office, 2 days remote).

Responsibilities include handling brokerage calls, assisting with Cash Management products, and guiding clients on online account access and mobile apps. A college degree or prior contact center experience is required.

Qualifications

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic, team-oriented financial services environment.
• Ability to learn new systems, processes, and financial products quickly.

Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Skills

Communication

Customer service

Multitasking

Teamwork

Detail-oriented

Education

College degree

Job description

Russell Tobin is hiring a Customer Support Representative in South Jordan, UT. The role offers $21/hr to $21.99/hr with 4–5 weeks of remote training and a six-month transition to a hybrid schedule (3 days in-office, 2 days remote).

Responsibilities include handling brokerage calls, assisting with Cash Management products, and guiding clients on online account access and mobile apps. A college degree or prior contact center experience is required.