Entry-Level Field Service Technician, Lab Equipment

Metrohm USA; Oregon; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Company laptop

Company cell phone

401(k) with company match

Paid time off

Paid company holidays

Job summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers in the Los Angeles, CA region. The role is remote-territory based with significant travel across southern California and periodic travel elsewhere.

You will perform preventive maintenance, troubleshoot equipment, and provide technical support via in-person visits, phone, email, and Teams. Training occurs at Tampa headquarters.

Qualifications

• Entry-level position; willingness to travel is required.
• Valid driver's license required; clean driving record preferred.
• Academic background in chemistry, engineering, or STEM desirable.

Responsibilities

• Perform preventative maintenance and basic service on laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues.
• Provide technical support in person, by phone, email, and Teams.
• Document service activities and maintain service records.
• Build and maintain relationships with customers and internal teams.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Skills

Mechanical aptitude

Troubleshooting

Organizational skills

Customer service

Communication

Independence

Team collaboration

Driver's license

Travel for work

Laboratory experience

Field service experience

Education

Associate's or Bachelor's degree in Chemistry, Engineering, or STEM

Job description

Metrohm USA is seeking an entry-level Field Service Technician to support customers in the Los Angeles, CA region. The role is remote-territory based with significant travel across southern California and periodic travel elsewhere.

You will perform preventive maintenance, troubleshoot equipment, and provide technical support via in-person visits, phone, email, and Teams. Training occurs at Tampa headquarters.