Field Service Engineer – Lab Instruments (Remote/Travel)

Metrohm USA; Rhode Island; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

401(k) with company match

Tuition reimbursement

Paid time off

Medical, dental & vision insurance

Job summary

Metrohm USA, the North American division of Metrohm AG, seeks a Field Service Specialist to support customers across Massachusetts and Rhode Island.

You will perform installations, repairs, calibrations, preventive maintenance, and training for benchtop analytical systems, with on-site and remote support.

A BS/BA in Chemistry and 2–4 years repairing laboratory instruments are required; travel across the territory is expected, and a company vehicle is provided.

Qualifications

• BS/BA in Chemistry or closely related field.
• 2–4 years of hands-on experience repairing lab instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively across the territory.

Responsibilities

• Provide technical support and on-site service to keep instruments running at peak performance.
• Perform installations, repairs, calibrations, certifications, and preventive maintenance.
• Support customers on-site and remotely via phone, email, Teams.
• Manage a dynamic schedule across the territory.

Skills

Troubleshooting

On-site service

Customer communication

Time management

Independent work

Travel readiness

Education

BS/BA in Chemistry

Tools

Laboratory instrumentation repair tools

Job description

Metrohm USA, the North American division of Metrohm AG, seeks a Field Service Specialist to support customers across Massachusetts and Rhode Island.

You will perform installations, repairs, calibrations, preventive maintenance, and training for benchtop analytical systems, with on-site and remote support.

A BS/BA in Chemistry and 2–4 years repairing laboratory instruments are required; travel across the territory is expected, and a company vehicle is provided.