Field Service Technician - Laboratory Equipment

Metrohm USA; Oregon; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Company laptop

Company cell phone

401(k) with company match

Paid time off

Paid company holidays

Job summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers in the Los Angeles, CA region. The role is remote-territory based with significant travel across southern California and periodic travel elsewhere.

You will perform preventive maintenance, troubleshoot equipment, and provide technical support via in-person visits, phone, email, and Teams. Training occurs at Tampa headquarters.

Qualifications

• Entry-level position; willingness to travel is required.
• Valid driver's license required; clean driving record preferred.
• Academic background in chemistry, engineering, or STEM desirable.

Responsibilities

• Perform preventative maintenance and basic service on laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues.
• Provide technical support in person, by phone, email, and Teams.
• Document service activities and maintain service records.
• Build and maintain relationships with customers and internal teams.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Skills

Mechanical aptitude

Troubleshooting

Organizational skills

Customer service

Communication

Independence

Team collaboration

Driver's license

Travel for work

Laboratory experience

Field service experience

Education

Associate's or Bachelor's degree in Chemistry, Engineering, or STEM

Job description

Launch Your Field Service Career with Metrohm USA – Entry-Level Field Service TechnicianLocation: Los Angeles, CA (Remote Territory-Based Position)

About Metrohm USA

Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.

Position Summary

Metrohm USA is seeking an entry-level

Field Service Technician

to support customers throughout the Los Angeles, CA region.

What You'll Do

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Territory & Travel

This position supports Metrohm customers throughout the southern California region and is based in the greater Los Angeles area.This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel, approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Valid driver's license and ability to travel throughout the assigned territory.
• Preferred Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
• Laboratory experience, including familiarity with laboratory equipment and practices.
• Previous technical service, maintenance, or field service experience.
• Experience traveling for work.

Earnings Potential

This position is paid hourly and is eligible for a quarterly incentive bonus , with annual earnings potential of up to $1,000 . Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.

Benefits

Metrohm USA offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Company-paid disability coverage
• 401(k) with generous company match
• Paid time off
• Paid company holidays
• Company vehicle
• Company laptop
• Company cell phone

Additional Requirements

• Pre-employment background check
• Employment and education verification
• 10-panel drug screening, including marijuana testing

People & Culture

Metrohm USA is an Equal Opportunity Employer.

We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic protected by law.

Applicants requiring reasonable accommodation during the recruitment process should notify Metrohm USA so appropriate arrangements can be made.

Metrohm USA is a federal contractor and E-Verify employer.