Entry-Level Field Service Tech – Lab Equipment

Metrohm USA; Los Angeles (CA); Hybrid; USD 63,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company vehicle

Company laptop

Company cell phone

401(k) with company match

Paid time off

Paid holidays

Job summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers in the Los Angeles, CA region. The role involves preventative maintenance, troubleshooting, and remote support, with regular travel within the territory and occasional training at the Tampa headquarters.

Qualified candidates have mechanical aptitude, strong customer service, and a valid driver's license; bachelor’s in STEM is preferred. The position offers benefits and a company vehicle.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to travel throughout the assigned territory with a valid driver's license.

Responsibilities

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Skills

Mechanical aptitude

Troubleshooting

Test & repair

Organizational skills

Time management

Customer service

Communication skills

Independent work

Education

Associate's or Bachelor's degree in STEM

Job description

Metrohm USA is seeking an entry-level Field Service Technician to support customers in the Los Angeles, CA region. The role involves preventative maintenance, troubleshooting, and remote support, with regular travel within the territory and occasional training at the Tampa headquarters.

Qualified candidates have mechanical aptitude, strong customer service, and a valid driver's license; bachelor’s in STEM is preferred. The position offers benefits and a company vehicle.