Field Service Technician - Laboratory Equipment

Metrohm USA; Los Angeles (CA); Hybrid; USD 63,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company vehicle

Company laptop

Company cell phone

401(k) with company match

Paid time off

Paid holidays

Job summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers in the Los Angeles, CA region. The role involves preventative maintenance, troubleshooting, and remote support, with regular travel within the territory and occasional training at the Tampa headquarters.

Qualified candidates have mechanical aptitude, strong customer service, and a valid driver's license; bachelor’s in STEM is preferred. The position offers benefits and a company vehicle.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to travel throughout the assigned territory with a valid driver's license.

Responsibilities

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Skills

Mechanical aptitude

Troubleshooting

Test & repair

Organizational skills

Time management

Customer service

Communication skills

Independent work

Education

Associate's or Bachelor's degree in STEM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician - Laboratory Equipment

000385 Field Service Mountain Regular Full-Time Los Angeles, CA, US

17 days ago Requisition ID: 1866

Salary Range: $63,000.00 To $67,000.00 Annually

Launch Your Field Service Career with Metrohm USA – Entry-Level Field Service Technician

About Metrohm USA

Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.

Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Los Angeles, CA region. This field-based position is ideal for a technically minded individual who enjoys hands‑on work, solving problems, and building strong customer relationships.

As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on‑site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed.

What You'll Do

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

This position supports Metrohm customers throughout the southern California region and is based in the greater Los Angeles area.

This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel, approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions.

Qualifications

Required

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Valid driver's license and ability to travel throughout the assigned territory.

Preferred

• Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
• Laboratory experience, including familiarity with laboratory equipment and practices.
• Previous technical service, maintenance, or field service experience.
• Experience traveling for work.

This position is paid hourly and is eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000. Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.

Metrohm USA offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Company-paid disability coverage
• 401(k) with generous company match
• Paid time off
• Paid company holidays
• Company vehicle
• Company laptop
• Company cell phone

Additional Requirements

Employment is contingent upon successful completion of:

• Pre-employment background check
• Employment and education verification
• 10-panel drug screening, including marijuana testing

Metrohm USA is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic protected by law.

Applicants requiring reasonable accommodation during the recruitment process should notify Metrohm USA so appropriate arrangements can be made.

Metrohm USA is a federal contractor and E-Verify employer.

Ready to take your field service career to the next level?