Field Service Engineer – Remote-Based, Travel-Ready

Metrohm USA; Boston (MA); À distance; USD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company vehicle

401(k) with company match

Paid vacation, sick, personal, and all

paid holidays

Résumé du poste

Metrohm USA, the North American division of Metrohm AG, is seeking a Field Service Specialist to support customers across Massachusetts and surrounding areas. You will perform on-site service, installations, calibrations, and preventive maintenance to ensure peak instrument performance.

You will travel within the territory and occasionally beyond, providing remote support by phone, email, or Teams, and collaborating with Sales and Product teams to deliver a seamless customer experience.

Qualifications

• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.

Responsabilités

• Provide on-site service, installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers on-site and remotely via phone, email, Teams.
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Connaissances

Troubleshooting

Communication skills

Time management

Willingness to travel

Formation

BS/BA in Chemistry or closely related scientific discipline

Description du poste

Metrohm USA, the North American division of Metrohm AG, is seeking a Field Service Specialist to support customers across Massachusetts and surrounding areas. You will perform on-site service, installations, calibrations, and preventive maintenance to ensure peak instrument performance.

You will travel within the territory and occasionally beyond, providing remote support by phone, email, or Teams, and collaborating with Sales and Product teams to deliver a seamless customer experience.