Field Service Technician, Analytical Lab Instruments

Metrohm USA; Bristol (RI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental & vision coverage

401(k) with company match

Tuition reimbursement

Paid vacation, sick, personal, and hol

Growth-oriented team culture

Job summary

Metrohm USA seeks a Field Service Specialist to support customers in Massachusetts and Rhode Island with on-site service, calibrations, and remote troubleshooting. You will travel extensively within the territory and coordinate with Sales and Product teams to ensure peak instrument performance.

The ideal candidate holds a Chemistry degree with 2–4 years of hands-on lab instrumentation repair, strong troubleshooting, and independent work capabilities.

Qualifications

• BS/BA in Chemistry or closely related science.
• 2–4 years hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively within the territory.

Responsibilities

• Perform installations, repairs, calibrations, certifications and preventive maintenance on benchtop systems.
• Provide on-site and remote support via phone, email and Teams.
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service.
• Collaborate with Sales, Customer Support and Product teams for seamless service.

Skills

Troubleshooting

Communication

Time management

Independent work

Travel willingness

Education

BS/BA in Chemistry or related field

2–4 years hands-on repair experience

Tools

Lab instrumentation repair tools

Job description

Metrohm USA seeks a Field Service Specialist to support customers in Massachusetts and Rhode Island with on-site service, calibrations, and remote troubleshooting. You will travel extensively within the territory and coordinate with Sales and Product teams to ensure peak instrument performance.

The ideal candidate holds a Chemistry degree with 2–4 years of hands-on lab instrumentation repair, strong troubleshooting, and independent work capabilities.