Entry-Level Eligibility Specialist - Public Service Impact

Socket.dev; Fort Smith (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Paid holidays

Maternity leave

Job summary

Socket.dev is seeking an Eligibility Specialist I to review applications for state programs, verify information, and determine eligibility under laws and agency policy. The role requires attention to detail, strong communication, and data entry accuracy.

Responsibilities include processing applications, maintaining case notes, and guiding applicants through required documentation while ensuring compliance and timely decisions.

Qualifications

• One year of experience in customer service, administrative support, or related field.
• Bachelor's degree preferred in psychology, sociology, or related field.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants to gather documentation.
• Assist in monitoring ongoing eligibility and renewal processes for participants.
• Educate applicants on available resources and program benefits.

Skills

Attention to detail

Customer service

Communication

Case management

Data entry

Education

Bachelor's degree in psychology, sociology, or related field

Tools

Case management system

Job description

Socket.dev is seeking an Eligibility Specialist I to review applications for state programs, verify information, and determine eligibility under laws and agency policy. The role requires attention to detail, strong communication, and data entry accuracy.

Responsibilities include processing applications, maintaining case notes, and guiding applicants through required documentation while ensuring compliance and timely decisions.