Entry-Level Program Eligibility Specialist — Shape Lives

State of Arkansas; Fort Smith (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Public sector benefits

Job summary

The State of Arkansas Department of Human Services seeks a Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This entry-level role requires accuracy, organizational skills, strong communication, and commitment to serving Arkansans.

Successful candidates will handle sensitive data, maintain case files, and follow policy while delivering timely determinations.

Qualifications

• Bachelor's degree in psychology, sociology, or related field.
• One year of experience in customer service, administrative support, or related field.
• Ability to explain complex policies to applicants clearly.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information including income, assets, residency, and household composition.
• Maintain up-to-date case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants to gather documentation.
• Educate applicants on available resources and program benefits.

Skills

Attention to detail

Organizational skills

Keyboarding

Verbal and written communication

Customer service abilities

Education

Bachelor's degree in psychology or related field

Tools

Case management systems

Basic computer applications

Job description

The State of Arkansas Department of Human Services seeks a Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This entry-level role requires accuracy, organizational skills, strong communication, and commitment to serving Arkansans.

Successful candidates will handle sensitive data, maintain case files, and follow policy while delivering timely determinations.