Program Eligibility Specialist I

DGS Office of External Affairs; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Arkansas Department of Human Services in Fort Smith, AR seeks an entry-level Program Eligibility Specialist I to review applications, verify information and determine eligibility for state-administered programs. The role requires strong attention to detail, organizational skills, computer proficiency, and customer service abilities to process applications timely and accurately.

Under general supervision in Fort Smith, AR, you will assess applicant information, explain policies, prioritize tasks

Qualifications

• Experience in customer service, administrative support, case processing, or related field.
• Strong attention to detail and proficiency in basic computer applications and case management systems.
• Ability to assess applicant information and apply program guidelines accurately.
• Strong verbal and written communication skills with ability to explain complex policies.
• Capacity to prioritize tasks, handle multiple cases, and meet deadlines.

Responsibilities

• Review applications for eligibility.
• Verify applicant information and supporting documents.
• Determine eligibility for state-administered programs.

Skills

Customer service

Administrative support

Case processing

Attention to detail

Verbal and written communication

Job description

The Program Eligibility Specialist I is an entry-level position with the Arkansas Department of Human Services responsible for reviewing applications, verifying applicant information, and determining eligibility for state-administered programs. The role requires strong attention to detail, organizational skills, computer proficiency, and customer service abilities to process applications timely and accurately. This position works under general supervision in Fort Smith, AR.

Key qualifications:

• At least one year of experience in customer service, administrative support, case processing, or related field
• Strong attention to detail and proficiency in basic computer applications and case management systems
• Ability to assess applicant information and apply program guidelines accurately
• Strong verbal and written communication skills with ability to explain complex policies
• Capacity to prioritize tasks, handle multiple cases, and meet deadlines