Public Benefits Eligibility Specialist I

State of Arkansas; Searcy (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

And much more

Job summary

The State of Arkansas seeks an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs. Strong attention to detail, organizational skills, and effective communication are essential to ensure timely and accurate determinations.

Minimum qualifications include at least one year of customer service or related experience. The role emphasizes confidentiality and compliance with state and federal regulations.

Qualifications

• Bachelor's degree equivalency in psychology, sociology, or related field.
• Experience requirements and substitutions may apply per agency rules.
• Proficiency in basic computer applications and data entry.
• Strong verbal and written communication skills with customer service abilities.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Customer service

Data entry

Education

Bachelor's degree or equivalent in psychology/sociology/related field

Tools

Case management systems

Job description

The State of Arkansas seeks an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs. Strong attention to detail, organizational skills, and effective communication are essential to ensure timely and accurate determinations.

Minimum qualifications include at least one year of customer service or related experience. The role emphasizes confidentiality and compliance with state and federal regulations.