Entry-Level Customer Success & Upsell Specialist

GCI Communication Corp.; Fairbanks (AK); On-site; USD 21,000 - 30,000; Full time

Job summary

GCI is hiring an entry-level Customer Service Sales Specialist I in Fairbanks, Alaska. You will apply product knowledge to help customers select plans, upsell and cross-sell solutions, and create a positive experience.

This role emphasizes sales goals, excellent communication, and teamwork in a busy retail environment. Prior customer service or sales experience is preferred; high school diploma required; Alaska region familiarity is a plus.

Qualifications

• High School diploma or equivalent.
• Minimum of six (6) months general work experience.
• Preferred: Previous experience in customer service and sales.
• Alaska Arctic Region locations may be in scope.

Responsibilities

• Meet and exceed all sales goals/metrics.
• Identify and act upon opportunities to upsell additional products and services.
• Create a first-class customer service experience.
• Handle all customer service issues professionally and promptly.
• Consult with customers to determine their needs.

Skills

Customer service

Sales

Communication

Education

High School diploma or equivalent

Job description

GCI is hiring an entry-level Customer Service Sales Specialist I in Fairbanks, Alaska. You will apply product knowledge to help customers select plans, upsell and cross-sell solutions, and create a positive experience.

This role emphasizes sales goals, excellent communication, and teamwork in a busy retail environment. Prior customer service or sales experience is preferred; high school diploma required; Alaska region familiarity is a plus.