Entry-Level Contact Center Agent - Training & Growth

MCI Careers; Savannah (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

MCI Careers is hiring Entry-Level Contact Center Representatives to support leading global brands in a fast-paced, performance-driven environment. In this role, you’ll handle inbound and outbound customer interactions via phone, chat, and email, resolve questions, troubleshoot basic issues, and recommend products or services.

We offer structured training, ongoing coaching, and opportunities to grow in customer experience, sales, and tech-enabled digital solutions.

Qualifications

• Handle inbound and outbound customer interactions via multiple channels.
• Follow scripts and compliance guidelines to meet performance metrics.
• Use CRM tools to manage customer information and case history.
• Demonstrate strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, and email.
• Resolve questions, troubleshoot basic issues, and recommend products or services.
• Follow scripts and compliance guidelines to meet performance metrics (QA/CSAT/AHT).
• Utilize CRM tools and participate in structured training and coaching.

Skills

Customer service

Phone support

CRM tools

Communication

Problem solving

Tools

CRM systems

Job description

MCI Careers is hiring Entry-Level Contact Center Representatives to support leading global brands in a fast-paced, performance-driven environment. In this role, you’ll handle inbound and outbound customer interactions via phone, chat, and email, resolve questions, troubleshoot basic issues, and recommend products or services.

We offer structured training, ongoing coaching, and opportunities to grow in customer experience, sales, and tech-enabled digital solutions.