Debt Recovery Lead: Strategy, Compliance & Growth

MCI; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

MCI in Tampa, Florida is looking for a Debt Recovery Manager to provide leadership and guidance to the collections team. The role involves setting clear performance expectations, optimizing debt recovery efforts, and ensuring compliance with all applicable laws.

The ideal candidate will have a strong background in debt collection and call center operations, along with excellent leadership and analytical skills. This role offers the opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum of 4 years of experience in debt collection or call center operations.
• In-depth knowledge of debt collection laws and compliance requirements.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide leadership and support to a team of collections supervisors.
• Develop and implement strategic plans for debt recovery.
• Monitor performance metrics related to collections.

Skills

Leadership and people management skills

Analytical and problem-solving skills

Effective communication and interpersonal skills

Project management skills

Proficiency in call center technology

Education

Associate degree or equivalent experience

Tools

CRM systems

Analytics tools

Job description

MCI in Tampa, Florida is looking for a Debt Recovery Manager to provide leadership and guidance to the collections team. The role involves setting clear performance expectations, optimizing debt recovery efforts, and ensuring compliance with all applicable laws.

The ideal candidate will have a strong background in debt collection and call center operations, along with excellent leadership and analytical skills. This role offers the opportunity to make a significant impact in a dynamic environment.