Entry-Level Collections Pro — Quick Growth & Bonuses

Hankey Group; Las Vegas (NV); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation

Job summary

Westlake Financial is seeking an Entry-Level Collections Agent to join our Las Vegas in-office team. Earn competitive base pay up to $15/hr and bonuses, with total annual compensation up to $49,200+ for full-time roles.

Promotion-ready within 6 months and a chance to grow with a leader in auto finance. Responsibilities include making outbound calls, setting up payment plans for delinquent accounts, handling inbound inquiries, and delivering empathetic, compliant service.

Qualifications

• High School Diploma or GED preferred.
• Excellent communication and negotiation skills.
• Strong listening and problem-solving abilities.
• Bi-lingual (Spanish) welcomed but not required.

Responsibilities

• Make outbound calls to connect with customers and set up payment plans.
• Answer inbound calls providing friendly, professional support.
• Use communication and empathy to find fair, personalized solutions.
• Follow company guidelines to ensure proper handling of every interaction.
• Meet daily and monthly performance goals.

Skills

Communication skills

Negotiation skills

Call center experience

Spanish (bilingual welcomed)

Education

High School Diploma or GED

Tools

Daybreak or similar systems

Cisco dialer systems

MS Word/Excel/Outlook

Job description

Westlake Financial is seeking an Entry-Level Collections Agent to join our Las Vegas in-office team. Earn competitive base pay up to $15/hr and bonuses, with total annual compensation up to $49,200+ for full-time roles.

Promotion-ready within 6 months and a chance to grow with a leader in auto finance. Responsibilities include making outbound calls, setting up payment plans for delinquent accounts, handling inbound inquiries, and delivering empathetic, compliant service.