Entry-Level Collections & Recovery Specialist – On-site

MAFÉ Resources; Miami (FL); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay

SPIFFs (Performance Incentives)

Career development

Team environment

Growth potential

Zusammenfassung

MAFÉ Resources in Doral, Miami, FL is seeking a motivated Junior Collections Specialist to join the Internal Recovery team on-site. The role focuses on outbound calls, payment arrangements, and account recovery for outstanding balances in a fast-paced financial services environment.

Ideal candidates have call center or customer service experience and strong communication, negotiation, and problem-solving skills.

Qualifikationen

• Excellent verbal communication, active listening, and interpersonal skills are required.
• Strong negotiation, persuasion, and problem-solving abilities.
• Able to handle a high volume of calls and manage competing priorities while maintaining accuracy.

Aufgaben

• Make outbound calls and handle inbound communications about outstanding accounts and payment arrangements.
• Discuss account balances, payment obligations, and resolution options with customers.
• Negotiate payment arrangements and work toward successful recovery.
• Maintain a customer-service focus during sensitive financial conversations.
• Document interactions, commitments, and updates in internal systems accurately.
• Manage multiple accounts and prioritize daily collection activities to meet goals.
• Follow up on payment commitments and balances with customers.
• Collaborate with team members and supervisors to improve performance and recovery results.
• Meet or exceed productivity, quality, and recovery targets.
• Ensure compliance with collection regulations and company policies.

Kenntnisse

Verbal communication

Active listening

Negotiation

Multitasking

Organizational skills

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

MAFÉ Resources in Doral, Miami, FL is seeking a motivated Junior Collections Specialist to join the Internal Recovery team on-site. The role focuses on outbound calls, payment arrangements, and account recovery for outstanding balances in a fast-paced financial services environment.

Ideal candidates have call center or customer service experience and strong communication, negotiation, and problem-solving skills.