Collections Specialist

MAFÉ Resources; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

SPIFFs (Performance Incentives)

Career development

Team environment

Growth potential

Job summary

MAFÉ Resources in Doral, Miami, FL is seeking a motivated Junior Collections Specialist to join the Internal Recovery team on-site. The role focuses on outbound calls, payment arrangements, and account recovery for outstanding balances in a fast-paced financial services environment.

Ideal candidates have call center or customer service experience and strong communication, negotiation, and problem-solving skills.

Qualifications

• Excellent verbal communication, active listening, and interpersonal skills are required.
• Strong negotiation, persuasion, and problem-solving abilities.
• Able to handle a high volume of calls and manage competing priorities while maintaining accuracy.

Responsibilities

• Make outbound calls and handle inbound communications about outstanding accounts and payment arrangements.
• Discuss account balances, payment obligations, and resolution options with customers.
• Negotiate payment arrangements and work toward successful recovery.
• Maintain a customer-service focus during sensitive financial conversations.
• Document interactions, commitments, and updates in internal systems accurately.
• Manage multiple accounts and prioritize daily collection activities to meet goals.
• Follow up on payment commitments and balances with customers.
• Collaborate with team members and supervisors to improve performance and recovery results.
• Meet or exceed productivity, quality, and recovery targets.
• Ensure compliance with collection regulations and company policies.

Skills

Verbal communication

Active listening

Negotiation

Multitasking

Organizational skills

Customer service

Education

High school diploma or equivalent

Job description

Junior Collections Specialist – Internal Recovery

Location: Doral, Miami, FL (On-site)

Job Type: Full-Time | Multiple Openings

Compensation: $22.00 per hour + Performance Incentives (SPIFFs)

Department: Internal Recovery

Experience Level: Entry-Level to Junior-Level

Job Summary

We are seeking motivated, energetic, and customer-focused Junior Collections Specialists to join a growing Internal Recovery Department in Doral, Miami.

This is an excellent opportunity for individuals with experience in call centers, customer service, collections, or phone-based sales who are looking to develop their careers in a fast-paced financial services environment.

The ideal candidate is a confident communicator with excellent telephone etiquette, strong negotiation abilities, and the capacity to multitask while maintaining a professional and positive attitude.

Candidates with previous call center experience are strongly encouraged to apply, even if they do not have direct collections experience.

Key Responsibilities

• Make outbound calls and handle inbound communications regarding outstanding accounts and payment arrangements.
• Communicate professionally with customers to discuss account balances, payment obligations, and available resolution options.
• Negotiate payment arrangements and work toward successful account recovery.
• Maintain a customer-service-oriented approach while handling sensitive financial conversations.
• Document customer interactions, payment commitments, and account updates accurately in internal systems.
• Manage multiple accounts and prioritize daily collection activities to meet departmental goals.
• Follow up with customers regarding payment commitments and outstanding balances.
• Collaborate with team members and supervisors to improve collection performance and recovery results.
• Meet or exceed individual and team productivity, quality, and recovery targets.
• Ensure compliance with applicable collection regulations, company policies, and professional standards.

Qualifications & Requirements

• Previous experience in a call center, customer service, collections, or telephone-based sales environment preferred.
• Excellent verbal communication, active listening, and interpersonal skills.
• Strong negotiation, persuasion, and problem-solving abilities.
• Comfortable handling a high volume of inbound and outbound telephone calls.
• Ability to multitask, manage competing priorities, and maintain accurate records.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Professional, dependable, and results-oriented attitude.
• Ability to remain calm and courteous during challenging customer interactions.
• High school diploma or equivalent preferred.

Ideal Candidate Profile

We are particularly interested in candidates with backgrounds in:

• Call Centers: High-volume inbound or outbound calling environments.
• Customer Service: Telecommunications, banking, insurance, retail financial services, or customer support.
• Collections & Recovery: Consumer collections, account recovery, payment processing, or billing support.
• Inside Sales: Phone-based sales professionals with strong communication and negotiation skills.
• Financial Services: Customer-facing experience involving payments, account management, or financial products.

Direct collections experience is a plus but is not required for candidates who demonstrate strong communication, negotiation, and customer service skills.

• Competitive Hourly Pay: $22.00 per hour, based on experience.
• Performance Incentives: Opportunity to earn additional SPIFFs based on performance.
• Career Development: Opportunity to develop valuable skills in collections, financial services, negotiation, and account management.
• Team Environment: Work alongside a collaborative and performance-driven Internal Recovery team.
• Growth Potential: Opportunity for professional development within an expanding organization.

Why Join Us?

This position offers an excellent opportunity to transition from customer service, call center operations, or inside sales into a rewarding career in financial services and account recovery.

We are looking for individuals who enjoy speaking with people, solving problems, negotiating solutions, and achieving measurable results.