Recovery Solutions (Collections) Specialist

MPS Credit Union; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

On-the-job training

Opportunities for advancement

Paid sick time

Paid time off

Paid training

Referral program

Vision insurance

Job summary

MPS Credit Union in Miami, FL seeks a dedicated Recovery Solutions (Collections) Specialist, bilingual in Spanish and English, to join our Main Office. You will lead delinquent loan recovery while upholding member service and compliance.

Responsibilities include monitoring overdue accounts, making daily calls, coordinating repossessions, documenting activity, handling insurance claims, and working with agencies. The role offers bonus potential and opportunities for growth in a supportive team.

Qualifications

• 1+ year in customer service, banking, or collections.
• Experience with skip tracing, documentation, and compliance preferred.
• Bilingual fluency in English and Spanish required.

Responsibilities

• Monitor overdue loans and accounts, contacting members to collect payments.
• Make frequent calls (70 a day) and respond to member questions via phone, email, or chat.
• Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
• Maintain accurate records of collections, repossessions, and account activity.
• File and manage insurance claims and respond to member credit disputes.
• Work with credit counseling agencies and track bankruptcy or garnishment actions.
• Process payments, loan extensions, and account updates according to policy.
• Assist members with loan issues, disputes, and account questions professionally.
• Promote and explain credit union products and services to members.
• Ensure all actions comply with policies, legal requirements, and internal guidelines.

Skills

Customer service

Negotiation

Collections

Bilingual English/Spanish

Banking

Call center

Financial services

Job description

Description

MPS Credit Union is seeking a dedicated, detail-oriented, and service/member-focused Recovery Solutions (Collections) Specialist, bilingual in Spanish and English,to join our team at our Main Office.

As a Recovery Solutions Specialist, you’ll be essential in helping our credit union maintain financial wellness through effective recovery of delinquent loan/accounts, while upholding our values of compassion, fairness, and exceptional member service. This role involves proactive member contact, accurate documentation, skip tracing, processing claims, and coordinating repossessions while maintaining excellent member service.

A supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.

In this role you will be responsible for:

• Monitor overdue loans and accounts, contacting members to collect payments.
• Make frequent calls (70 a day) and respond to member questions via phone, email, or chat.
• Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
• Maintain accurate records of collections, repossessions, and account activity.
• File and manage insurance claims and respond to member credit disputes.
• Work with credit counseling agencies and track bankruptcy or garnishment actions.
• Process payments, loan extensions, and account updates according to policy.
• Assist members with loan issues, disputes, and account questions professionally.
• Promote and explain credit union products and services to members.
• Ensure all actions comply with policies, legal requirements, and internal guidelines.

Note:
This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

About Us:

MPS Credit Union was created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to “provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey.” Our work environment includes:

• A workplace of diversity and inclusion
• Employee empowerment
• On-the-job training
• Company perks – Recognitions and Rewards
• Growth and Developmental opportunities
• Clear purpose and meaningful work
• Health and Wellness benefits | Full Time team members

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location:

In person

Job Type:

Full-time

Requirements

Experience:

• Customer service: 1 year (Required)
• Banking: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Negotiation: 1 year (Required)
• Collections: 1 year (Required)
• Financial services: 1 year (Preferred)

Language:

• English and Spanish at a professionally fluent level (Required)

Ability to Commute:

• Miami, FL 33122 (Required)