Auto Claims Associate I, Manheim

Cox Enterprises; Tolleson (AZ); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Manheim, a Cox Automotive company, is seeking a Claims Associate I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. You’ll work with buyers, sellers and dealers to coordinate and validate returns and claims, with guidance from day one.

From your first day, you’ll receive coaching to master claims processes, negotiate outcomes, and maintain accurate files while engaging with supervisors as needed.

Qualifications

• High school diploma or GED required.
• Less than 2 years of related experience.
• Accuracy and attention to detail essential.
• Excellent organizational and time management skills.
• Ability to adapt in a fluid, changing environment.

Responsabilités

• Review customer claims to verify policy adherence and guidelines.
• Investigate basic, less complex cases related to claims.
• Coordinate with internal teams to gather information and documents.
• Communicate findings and resolutions via phone, email, and in-person when needed.
• Negotiate and mediate repair or pricing to reach agreed solutions.
• Maintain accurate files for arbitration cases including invoices and settlements.
• Escalate to supervisor as needed and perform other duties.

Connaissances

Negotiation

Attention to detail

Organizational skills

Time management

Formation

High School Diploma or GED

Description du poste

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. That’s where you come in.

We’re looking for an Claims Associate I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Do you have the skills we’re looking for? Keep reading for more details!

What You’ll Do

From your very first day on the job, you’ll receive guidance and coaching so you can learn the ropes. You’ll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.Performs other duties as assigned.

Who You Are

You’ve got a knack for negotiation. You’re ethical, dependable, and trustworthy. You’re eager to learn. You also have the following qualifications:

Minimum

• A high school diploma or GED and less than 2 years of related experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Preferred

• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Cox is a great place to be, wouldn’t you agree?

MCCOX