Auto Claims Resolution Specialist I

Cox Automotive Inc.; Riverside (CA); Vor Ort; USD 27.000 - 41.000; Vollzeit

Benefits dieser Stelle

Paid time off & holidays

Zusammenfassung

Manheim, a Cox Automotive company, is seeking an Auto Claims Specialist I to learn how to resolve customer complaints and prevent repeated mistakes. You will review claims and coordinate with buyers, sellers, and dealers to move cases toward resolution.

You should be detail-oriented, with a High School Diploma/GED and up to 2 years of experience. The job offers an hourly wage of $19.90–$29.81 in Riverside, CA, plus paid time off and holidays.

Qualifikationen

• High School Diploma or GED required.
• Generally, less than 2 years of experience.
• Strong accuracy and attention to detail.
• Excellent organizational and time management skills.
• Ability to adapt in a fluid, changing environment.

Aufgaben

• Review customer claims to verify alignment with National Arbitration policies and guidelines.
• Investigate basic, less complex cases or those needing prescriptive decision-making.
• Coordinate with multiple departments during investigation and fact-finding phases.
• Utilize resources to document and communicate actions to move cases toward resolution.
• Apply appropriate levels of financial approval authorities to resolve cases.
• Evaluate claims by gathering and validating information from various sources.
• Facilitate resolution communication via phone, email, and in-person discussions.
• Mediates disputes and negotiates repair/pricing to reach mutually acceptable outcomes.
• Maintain accurate arbitration case files with all required documentation.

Kenntnisse

Negotiation

Ethical

Dependable

Trustworthy

Eager to learn

Ausbildung

High School Diploma/GED

Jobbeschreibung

Manheim, a Cox Automotive company, is seeking an Auto Claims Specialist I to learn how to resolve customer complaints and prevent repeated mistakes. You will review claims and coordinate with buyers, sellers, and dealers to move cases toward resolution.

You should be detail-oriented, with a High School Diploma/GED and up to 2 years of experience. The job offers an hourly wage of $19.90–$29.81 in Riverside, CA, plus paid time off and holidays.