Entertainment Team Lead - Guest Experience & Safety Leader

Carowinds; Huntersville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Carowinds in Charlotte, NC is seeking an Entertainment Team Lead to supervise daily operations across park programming, train and support staff, and ensure safety and memorable guest experiences.

You will coordinate with performers and departments, manage schedules in UKG, monitor timekeeping, and help deliver high-quality entertainment from shows to special events while upholding park policies.

Qualifications

• Positive attitude and readiness to bring the FUN by making our entertainment programming come to life.
• Ability to pass a background check.
• Maneuverability and mobility to move from location to location within the park daily.
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays

Responsibilities

• Supervising daily operations within the Entertainment department
• Opening/closing location ensuring cleanliness in guest facing areas as well as backstage areas
• Promote teamwork and create a positive & safe work environment for all
• Monitor & report associate timekeeping ensuring all park policies are followed daily
• Maintain associate schedules in UKG
• Ensure all program elements are safe, properly operating, & clean
• Provide excellent customer service for our guests
• Supporting our teams daily to produce superior guest entertainment experiences
• Resolves guest and associate concerns following proper protocols and procedures
• Communicate with various teams within Entertainment department efficiently & respectfully
• Establishes & maintains good working relationships with other park departments and partners
• Coordinate and carry out logistics for special events & activations in park as assigned
• Accurately completes necessary daily paperwork including reports, files, and venue checklists
• Follows and enforces all park & department policies and procedures
• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks
• Other duties as assigned

Skills

Positive attitude

Team leadership

Communication skills

Guest service focus

Mobility within park

Safety minded

Diversity interaction

Flexible hours

Background check OK

Job description

Carowinds in Charlotte, NC is seeking an Entertainment Team Lead to supervise daily operations across park programming, train and support staff, and ensure safety and memorable guest experiences.

You will coordinate with performers and departments, manage schedules in UKG, monitor timekeeping, and help deliver high-quality entertainment from shows to special events while upholding park policies.