Entertainment Team Lead: Create Magical Guest Experiences

Carowinds; Charlotte (NC); Presencial; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

Carowinds in Charlotte, NC seeks an Entertainment Team Lead to supervise park-wide entertainment operations, train staff, and coordinate with performers, associates and guests.

You will manage daily duties, schedule, ensure safety, assist with events, and maintain high guest satisfaction. Ideal candidates have strong leadership, communication, and a passion for delivering memorable experiences.

Qualificações

• Positive attitude and readiness to bring the FUN to life.
• Ability to pass a background check.
• Maneuverability to move across the park daily.
• Excellent guest service mindset.
• Willingness to work weekdays, weekends, evenings and holidays.

Responsabilidades

• Supervising daily operations within the Entertainment department.
• Opening/closing locations ensuring cleanliness in guest facing areas as well as backstage areas.
• Promotes teamwork and creates a positive & safe work environment for all.
• Monitor & report associate timekeeping ensuring all park policies are followed daily.
• Maintain associate schedules in UKG.
• Ensure all program elements are safe, properly operating, & clean.
• Provide excellent customer service for our guests.
• Supporting our teams daily to produce superior guest entertainment experiences.
• Resolves guest and associate concerns following proper protocols and procedures.
• Communicate with various teams within the Entertainment department efficiently & respectfully.
• Establishes & maintains good working relationships with other park departments and partners.
• Coordinate and carry out logistics for special events & activations in park as assigned.
• Accurately completes necessary daily paperwork including reports, files, and venue checklists.
• Follows and enforces all park & department policies and procedures.
• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks.
• Other duties as assigned

Conhecimentos

Leadership

Positive attitude

Customer service

Team coordination

Flexibility

Communication

Background check required

Descrição da oferta de emprego

Carowinds in Charlotte, NC seeks an Entertainment Team Lead to supervise park-wide entertainment operations, train staff, and coordinate with performers, associates and guests.

You will manage daily duties, schedule, ensure safety, assist with events, and maintain high guest satisfaction. Ideal candidates have strong leadership, communication, and a passion for delivering memorable experiences.