Entertainment Ambassador Lead

SeaWorld; San Diego (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and gives-

Job summary

Sesame Place in San Diego is seeking Ambassadors to coach staff, lead interviews and training, and ensure top-notch guest experiences. You will review performance, manage budgets, and maintain safety standards while collaborating with show producers and operations.

The role requires leadership, strong communication, and the ability to work in a fast-paced park environment, with opportunities to travel to other locations as needed.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent, required.
• At least one year of professional or college-level experience in theme park, stage, or live audio, film production, etc., required.
• At least six months previous experience in leadership related role, preferred.
• One year of theme park related experience, preferred.
• Possession of a valid state driver's license and ability to obtain a company driver's license.
• Ability to meet company driving guidelines.
• Proficient knowledge in theater craft or live media productions (audio, video, lighting and stagehand).
• Strong presentation skills including the ability to speak clearly and comfortably in front of large groups and in different environments.
• Able to positively interact with guests and co-workers of all ages and backgrounds.
• Proficient written and verbal communication skills.
• Microsoft Office knowledge.
• Kronos, SAP, and Concur experience preferred.
• Able to complete assigned projects in a timely and professional manner.
• Ability to multitask and stay positive in a fast-paced environment.
• Proficient organization and planning skills.
• Be able to lift up to 50 lbs.
• Position involves extensive walking/standing; may require climbing.
• Work indoors and outdoors in varying weather; exposure to fumes/dust.
• Flexible schedules including openings, nights, weekends, holidays.
• Be flexible in work locations based on business needs.

Responsibilities

• Coach, mentor, direct, evaluate, and schedule staff.
• Lead the interview and orientation process of new ambassadors.
• Lead training and development of ambassadors.
• Write evaluations and assist in ambassador development.
• Review annual performance appraisals with ambassadors.
• Work with show producer and operations to maintain show standards.
• Maintain area labor and expense budgets.
• Produce and maintain accurate documentation.
• Maintain a safe work environment and safety requirements.
• Maintain cleanliness of all assigned work areas.
• Respect ambassador confidentiality and leadership issues.
• Ensure excellence in customer service by addressing guest needs.
• Maintain a positive and flexible attitude.
• Model company trainings related to guest interactions and animal areas.
• Occasionally assist other locations and areas as needed.
• Communicate professionally with Ambassadors, Vendors, and Guests.
• Perform other duties as assigned.

Skills

Leadership

Communication

Public speaking

Staff coaching

Customer service

Adaptability

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

Kronos

SAP

Concur

Job description

Sesame Place in San Diego is seeking Ambassadors to coach staff, lead interviews and training, and ensure top-notch guest experiences. You will review performance, manage budgets, and maintain safety standards while collaborating with show producers and operations.

The role requires leadership, strong communication, and the ability to work in a fast-paced park environment, with opportunities to travel to other locations as needed.