Guest Arrival Ambassador — Lead, Service & Safety

Sea World LLC; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and give- aw

Discounts on park admission tickets

Job summary

SEAWORLD PARKS & ENTERTAINMENT is seeking enthusiastic Ambassadors to help create joy and lasting memories at Sesame Place. You will lead and train teams, maintain cleanliness, ensure safety, and assist in labor scheduling while upholding park policies and guest service excellence.

The role requires a high school diploma, 18+ years old, leadership experience, CPR/AED certification, and the ability to work varied shifts. Enjoy perks like free park admission and exclusive events.

Qualifications

• Have a high school diploma or equivalent and be at least 18 years old.
• At least 1 year proven leadership experience with knowledge of labor and expense management.
• Capable of CPR/AED training and certification.
• Capable of becoming trained and certified in all Operations areas.
• Excellent written and verbal communication skills and comfortable speaking before groups.
• Able to multi-task in a fast-paced environment and use Microsoft Office.
• Stand for long periods; lift up to 25 pounds and push/pull 50 pounds; heights up to 60 feet.

Responsibilities

• Ensure a safe environment for team members, guests, and animals.
• Develop Assistant Supervisors, OJTs, and team members through coaching and feedback.
• Maintain cleanliness and conduct quality inspections in assigned areas.
• Ensure compliance with regulations, park policies, and procedures.
• Assist in creating and adjusting labor schedules to maximize resources.
• Support director and managers on park operation projects.
• Resolve conflicts between guests and team members within company guidelines.
• Ensure policies and team member handbook adherence and exceptional guest service.

Skills

Leadership experience

CPR/AED certification

Communication skills

Microsoft Office

Guest service experience

Education

High school diploma or equivalent

Tools

MS Office

Job description

SEAWORLD PARKS & ENTERTAINMENT is seeking enthusiastic Ambassadors to help create joy and lasting memories at Sesame Place. You will lead and train teams, maintain cleanliness, ensure safety, and assist in labor scheduling while upholding park policies and guest service excellence.

The role requires a high school diploma, 18+ years old, leadership experience, CPR/AED certification, and the ability to work varied shifts. Enjoy perks like free park admission and exclusive events.